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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marcelle Bouz

April 15, 2024

5  out of  5 rating by Marcelle Bouz
"I have been working with Ms Iliana since day one. Located in Broadway St in Pearland TX. What I like about this location is that they always answer my questions and willing to work with me. I have three vehicles and life insurance for myself and my kids. Very competitive prices."
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martha abascal

April 11, 2024

5  out of  5 rating by martha abascal
"Awesome agent!! Always there for me always willing to help and go an extra mile for us!"
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Nancy Guzman

April 10, 2024

5  out of  5 rating by Nancy Guzman
"Love the fast response from Iliana, any questions or concerns are always addressed quickly. Highly recommend."
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Amy gonzalez

April 9, 2024

5  out of  5 rating by Amy gonzalez
"Great customer service Iliana is very knowledgeable and helpful always a quick response. Would definitely recommend."
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Joanna Toves

April 9, 2024

5  out of  5 rating by Joanna Toves
"Amazing!! Thank you for assisting me Jeremy Hooter!!"
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Hilsia Ventura

April 9, 2024

5  out of  5 rating by Hilsia Ventura
"Great customer service given from Mrs. Iliana Medrano. She is awesome and so detail in explaining everything to her clients. Greatest agent !"
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Marcus Greene

January 23, 2024

3  out of  5 rating by Marcus Greene
"Jenna Williams, the Office Manager is the worst customer service affiliate that the Jeremy Hooter has. She was extremely rude, overtalked me, and proceeded to tell me that I was not telling the truth. She placed me on hold and left me there. When I called back ....4 times, she refused to answer the phone. When I called a 5th time, Sarah Renovato answered the phone and was able to help me and I had zero complaints for remainder of my interaction. I called to request a proof of insurance from a previous policy I had with Jeremy Hooter. I had spoken with the agency and with corporate multiple times. My coverage with Jeremy Hooter was amazing. No issues with the insurance. But Jenna and her lack of customer service and managerial oversight put a stain on that experience. I would advise Jeremy Hooter agency to keep her off the phones and away from customers until she can be remediated or seek therapy. Better yet, fire her. Looking at previous reviews from other customers, I see that I am not the only one who has had this sad of an experience with the agency because of her lack of customer service and home training. Sarah Renovato, however, was amazing! She came in and saved the day. if you are looking for someone to speak to with this agency, Sarah is wonderful and I would highly recommend. Solution oriented and kind. I thank her."
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marcii g

May 19, 2023

5  out of  5 rating by marcii g
"10 outta 10 Mrs. Medrando so attentive"
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Martha Abascal

May 17, 2023

5  out of  5 rating by Martha Abascal
"Great customer service I think I have one of the best agents there is!"
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katherine medrano

May 17, 2023

5  out of  5 rating by katherine medrano
"friendly and responsive, would most definitely recommend"
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Maria Urias

May 17, 2023

5  out of  5 rating by Maria Urias
"I give this place a 5 star great prices and customer service! But most of all for Iliana Medrano she is awesome always available when I need her!!! If you go there ask for her she is the BEST!!!"
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May 17, 2023

5  out of  5 rating by ilobrentfaiyaz
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joche medrano

May 17, 2023

5  out of  5 rating by joche medrano
"Iliana and Jenna are great at what they do. Have always taken care of my insurance needs. I always get a response to my answers. Would definitely recommend this agency."
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carleigh perez

March 20, 2023

5  out of  5 rating by carleigh perez
"I had sent in a quote to my local agents online on Saturday night and by Monday at 9am, Jeremy was already calling me to set me all up. Process was super simple & easy and I am excited to be with Statefarm!"
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Sara Weaver

March 2, 2023

1  out of  5 rating by Sara Weaver
"I am extremely concerned for the competency of this firm. Bad experience, mis-information & huge mistakes. Double check EVERY detail you receive from this business. From the Amount to the policy itself."
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Jose Valdez

February 22, 2023

1  out of  5 rating by Jose Valdez
"I have State Farm insurance but since it not with this location could not assist me. When I wanted to transfer all my stuff over here to this office!! But nope 👎🏽 if u don’t have business in this office can’t help u is what she told me 😳 .. must have to much business"
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Mallory Davis

November 21, 2022

4  out of  5 rating by Mallory Davis
"Great service"
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Sakena Cannon

July 18, 2022

5  out of  5 rating by Sakena Cannon
"Great service, very professional, quick to respond and follow up with all questions and concerns. Made my transition to their agency easy and simple. Jamie was so helpful and considerate of my time and business. It is greatly appreciated to have such a helpful agent during a moment of chaos."
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Miguel Alvarez

June 20, 2022

5  out of  5 rating by Miguel Alvarez
"Best insurance office in Pearland! To start off I was able to save over 200 a month on auto insurance and Jamie was always been incredibly helpful! Whether it’s questions about my own insurance plan or questions about other stuff insurance related he has always gone above and beyond to help me out. I can not express it enough how helpful and nice this office is I would recommend their service to anyone"
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V. Hall

May 3, 2022

5  out of  5 rating by V. Hall
"Jamie Mynar was awesome!!! He’s such a knowledgeable Life Specialist with so much patience. If you’re looking to save money, I’d highly recommend Jeremy Hooter, Agent with State Farm, but don’t forget to ask for Jamie Mynar."
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Stella Kelley

February 3, 2022

5  out of  5 rating by Stella Kelley
"Jamie Mynar helped me through all my policy and answered all my questions. He is truly knowledgeable, patient and very Nice !! It was a Great customer experience!! I’ll definitely let all family and friends know how Awesome this business is 😊 Thank you Jamie !! 😊"
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Beverly Smith

January 6, 2022

5  out of  5 rating by Beverly Smith
"Jamie was a true professional member of this insurance company. He listened and made appropriate suggestions, answer my questions and assisted me in making a great decision. Took time to explain items. Helped me save over $800/year. Thanks Jamie."
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Paul Lewandowski

November 28, 2021

5  out of  5 rating by Paul Lewandowski
"The agent here is extremely helpful and has great communication. This was my first time on my own policy and my first time in Texas, so she was great at explaining all of the details of the changes in the premium and the discounts. I belabored her with questions, but she was very patient in helping me understand everything thoroughly."
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Barbara E Haden

November 7, 2021

5  out of  5 rating by Barbara E Haden
"Jamie Mynar, my agent, was so extremely helpful. He explained every aspect about my policy and thoroughly answered all my questions. I took time to study 3 companies and compare what each company sent me. This is how I determined which company would be more Responsive, if and when I really needed them. If they didn't send me what I wanted then I didn't choose them. It's not all about price, but good quality and professionalism. He sent all the information to me that I asked for. That's how I made my final decision."
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Jamie Mynar

October 13, 2021

5  out of  5 rating by Jamie Mynar
"I love the customer service here, Jeremy, Jenna and Illiana have always been a great help. Even when you dont have a policy with them they have helpful tips and information about anything insurance related. I would recommend going in or calling for a quote especially for a life insurance quote!"